Refund policy

We want you and your dog to love your Senalop bandana. If you are not satisfied, you can return it within 30 days of delivery for a full refund.

Return conditions

• Returns are accepted within 30 days of the delivery date.
• Items must be unused and unwashed, in the same condition you received them.
• Items that have been worn, washed, or damaged after delivery cannot be returned.

Return shipping
Returns are free. We provide a prepaid return label, so you pay nothing to send your item back.

How to start a return

1. Email support@senalop.shop with your order number and the item you want to return.
2. We will reply with a prepaid return label and instructions.
3. Pack the item and drop it off with the carrier shown on the label.

Please do not send items back without contacting us first.

Refunds
Once your return arrives at our warehouse, we inspect it and issue your refund within 10 days. Refunds go to your original payment method. Your bank or card provider may take a few extra days to show the refund on your statement.

Damaged or incorrect items
If your order arrives damaged, or you receive the wrong item, contact us within 30 days of delivery with your order number and a photo. We will send a replacement or a full refund at no cost to you.

Exchanges
We do not offer direct exchanges. To get a different bandana, return your item for a refund and place a new order.

Return address
Senalop Returns
2077 W 13th St, Brooklyn, NY 11223, United States

Contact us
Email: support@senalop.shop
Phone: +1 (641) 435-1739